KYA-RemoteControl Privacy Policy

This is an English translation of a document originally written in French. In case of any discrepancy, the French version prevails.

This policy covers the KYA-RemoteControl mobile application. It does not cover the kya-energy.com website, which has its own policy.

1. Introduction

KYA-Energy Group ("we", "our", "us") is committed to protecting the privacy and personal data of users of the KYA-RemoteControl application.

This Privacy Policy describes the information we collect, how it is used and protected, and the rights users have regarding their personal data.

By using KYA-RemoteControl, you accept the practices described in this Privacy Policy.

2. About the application

KYA-RemoteControl is a mobile application developed by KYA-Energy Group that allows:

remote monitoring of solar photovoltaic installations;
consultation of production data in real time;
management of installations;
access sharing between authorised users;
tracking of energy performance.

The application is intended exclusively for authorised customers and partners of KYA-Energy Group.

3. Data we collect

Depending on the features used, we may collect the following information:

Information provided by the user

Email address
First and last name
Information related to the user account

This information is necessary for authentication and access management.

Information collected automatically

When the application is used, certain technical information may be recorded, in particular:

the installation identifier;
monitoring data from the photovoltaic equipment;
technical information about the device, used to ensure the application works properly.

We do not collect data that is unnecessary to the operation of the service.

4. Application permissions

Depending on the features used, KYA-RemoteControl may request the following permissions:

Camera

The camera is used solely to scan the QR codes that pair a data logger or an installation.

No photo or video is stored on our servers.

Location

Some features may require the device's location in order to help identify or track an installation.

Location is used only where necessary, and in accordance with your device settings.

5. Purposes of processing

The data collected is used in order to:

authenticate users;
secure access;
link installations to user accounts;
display monitoring data;
operate the features of the application;
improve the quality, performance and security of the service;
provide maintenance and technical support.

We do not use your data for advertising purposes.

6. Advertising

KYA-RemoteControl displays no advertising.

7. Payments

The application does not allow the purchase of products or services and processes no payments.

We do not sell, rent or trade any personal data.

Data may only be disclosed:

to authorised staff of KYA-Energy Group;
where required by law;
in order to ensure the safety of users and infrastructure.

9. Data retention

Data is retained only for as long as necessary for the purposes for which it was collected, or in accordance with applicable legal obligations.

10. Data security

The security of your information is a priority.

KYA-Energy Group implements technical and organisational measures designed to protect data against:

unauthorised access;
alteration;
disclosure;
loss;
accidental destruction.

Access to data is restricted to authorised persons.

11. Your rights

Depending on the applicable regulations, you may have the following rights:

right of access;
right to rectification;
right to erasure;
right to restriction of processing;
right to object;
right to data portability, where applicable.

Any request may be sent to the contact details given in the "Contact" section.

Although the application is primarily intended for users of KYA-Energy Group, we undertake to respect the core principles of the General Data Protection Regulation (GDPR) for users located in the European Union.

These principles include:

transparency;
minimisation of the data collected;
security of processing;
respect for users' rights.

This policy may be updated to fully incorporate regulatory requirements should the application be deployed to European users.

13. Children

KYA-RemoteControl is not intended for children under 13.

We do not knowingly collect personal data concerning children.

14. Links to third-party services

The application may contain links to external services.

KYA-Energy Group is not responsible for the privacy practices of those third-party services.

We encourage you to read their own privacy policies.

15. Evolution of the application

KYA-Energy Group undertakes to maintain, continuously improve and secure KYA-RemoteControl.

New features may be added over time.

Should there be any significant change concerning the processing of personal data, this Privacy Policy will be updated and the revision date amended accordingly.

We invite users to consult this page regularly in order to stay informed of any changes.

16. Changes to this policy

We may update this Privacy Policy at any time.

Any significant change will be published as a new version of this page, with a new update date.

17. Contact

For any question concerning this Privacy Policy or the processing of your personal data, you may contact us:

KYA-Energy Group

Email: [email protected]

Telephone: +228 92 99 40 85

By using KYA-RemoteControl, you acknowledge that you have read this Privacy Policy and accept the processing of your data in accordance with the provisions described herein.