KYA-SolarStation Privacy Policy

This policy covers the KYA-SolarStation mobile application. It does not cover the kya-energy.com website, which has its own policy.

This is a translation. In case of any discrepancy, the French version prevails.

Preamble

KYA-Energy Group, publisher of the KYA-SolarStation application, attaches the utmost importance to protecting your personal data. This policy applies to all use of the application and its services, and is available at any time from the application menu as well as on this website.

1. Interpretation and definitions

Words whose first letter is capitalised have the meaning defined below, whether they appear in the singular or the plural.

Account, the unique account created to give you access to our Service.
Application, means KYA-SolarStation, the software provided by the Company.
Company, means KYA-Energy Group, located 300m along the street opposite the Loyola Cultural Centre (CCL), Route Mission Tové, Agoè Logopé, Lomé, Togo.
Country, Togo.
Device, any device able to access the Service (computer, mobile phone, tablet).
Personal data, any information relating to an identified or identifiable natural person.
Service, means the Application.
Service provider, any natural or legal person processing data on behalf of the Company (hosting, payment, mapping).
Usage data, data collected automatically through use of the Service or of its infrastructure.
You, the person accessing or using the Service.

2. Data controller

The controller of your personal data is:

KYA-Energy Group 300m, street opposite the Loyola Cultural Centre (CCL) Route Mission Tové, Agoè Logopé, Lomé, Togo

Email: [email protected]

Telephone: +228 99 90 33 49

3. Data we collect

Identity data

Surname, first name, date of birth
Type and number of identity document
Profile picture (optional)

Contact data

Email address
Telephone number
Postal address

Vehicle data

Registration number
Make, model and year of manufacture
Vehicle type

Financial data

Wallet balance and movements
Transaction history (top-ups, debits)
Payment references from the operators (Moov Money, Mixx by Yas)

Usage data

Charging session history (charge point, duration, energy consumed, cost)
Navigation data within the application
IP address, device type and version, unique identifiers, diagnostic data

Data collected through the application (with your prior authorisation)

Location, to show nearby charge points
Photographs from the camera or the gallery (profile picture)

You may enable or disable these authorisations at any time from your device settings.

4. Use of your data

Creating and managing your user account
Providing charging services (locating charge points, starting and monitoring sessions)
Managing the wallet and processing payments through Moov Money and Mixx by Yas
Issuing and managing prepaid tickets
Verifying your identity and preventing fraud
Sending notifications relating to your account and your sessions
Continuously improving the application and the charge point network
Complying with our legal and regulatory obligations

5. Legal bases for processing

Performance of the contract, providing the services subscribed to (account, wallet, charging sessions)
Legitimate interest, improving our services, network security, preventing abuse
Legal obligation, retaining certain data for tax or regulatory purposes
Consent, marketing communications, collection of optional data (profile picture), revocable at any time

Your personal data is not sold to third parties. It may be shared in the following cases:

Payment operators, Moov Africa Togo (Moov Money) and Togocom (Mixx by Yas), strictly for processing your transactions
Technical providers, hosting and infrastructure for the application
Mapping services, OpenStreetMap at present (which collects no identifiable data); a migration to Google Maps Platform is being integrated and will, where applicable, involve sharing your approximate location and IP address with Google LLC as a technical processor
Competent authorities, upon a duly reasoned judicial or administrative request
Business transactions, in the event of a merger, acquisition, sale of assets or restructuring of KYA-Energy Group, with prior notice
With your consent, for any other purpose you have explicitly approved

Every third-party provider is contractually bound to respect the confidentiality and security of your data.

7. Data retention

Account data, for as long as the account is active, then 3 years after its deletion
Transaction and session data, 5 years from the operation, in accordance with the accounting and tax obligations in force in Togo
Identity document data, deleted as soon as verification has been carried out, unless a legal obligation requires otherwise

Once these periods expire, the data is permanently deleted or anonymised. Residual copies may remain temporarily in encrypted backups, without being restored except where required for security, disaster recovery or a legal obligation.

8. Data security

Encryption of your data in transit
Access to data restricted to authorised staff
Secure authentication of your account
Secure password reset procedure
Regular backups of our infrastructure

As no method of electronic transmission or storage is 100% secure, we cannot guarantee absolute security, but we will inform you as soon as possible of any breach likely to affect your rights.

9. Transfer of your data

Our technical infrastructure may host your data on servers located outside Togo, in countries whose data protection legislation may differ from yours. Where this is the case, KYA-Energy Group ensures that appropriate safeguards are in place with its providers (contractual clauses, technical and organisational security measures) so that your data benefits from an adequate level of protection wherever it is processed.

10. Deletion of your data

You may request the deletion of your personal data at any time. Some information can be deleted directly from your profile; for the rest, contact us. We may have to retain certain data where a legal obligation or legal ground requires it.

11. Legal disclosure

Business transactions : if the Company is involved in a merger, acquisition or sale of assets, your data may be transferred; you will be informed before any transfer takes place.

Law enforcement : in certain circumstances, the Company may be required to disclose your data where the law so requires or in response to a valid request from a public authority.

Other legal obligations : complying with a legal obligation; protecting the rights or property of the Company; preventing or investigating possible wrongdoing; protecting the personal safety of users or of the public; guarding against legal liability.

12. Your rights

Right of access, obtain confirmation of the processing and a copy of your data
Right to rectification, correct inaccurate or incomplete data
Right to erasure, request the deletion of your account and your data, subject to legal obligations
Right to object, object to processing based on our legitimate interest
Right to portability, receive your data in a structured, machine-readable format

To exercise these rights, contact us at [email protected]. We undertake to reply within 30 days.

13. Children's privacy

The application involves a wallet and financial transactions; it is intended for adults with the capacity to enter into a valid contract under Togolese law. We do not knowingly collect data from minors. If you are a parent or guardian and become aware that a minor has provided us with personal data, please contact us so that we may delete it.

14. Cookies and trackers

The mobile application does not use cookies in the traditional sense. Technical session data (authentication tokens) is stored locally on your device to keep you signed in, and is deleted automatically when you sign out.

15. Links to third-party sites

When processing your payments, the application may redirect you to the platforms of our operator partners (Moov Money, Mixx by Yas), which have their own privacy policies. KYA-Energy Group exercises no control over these third-party sites and accepts no responsibility for their content or their practices.

16. Changes to this policy

KYA-Energy Group reserves the right to amend this policy at any time, in particular to comply with any legal or regulatory developments. Any substantial change will be notified through the application or by email, and the update date at the top of the page will be revised. Continued use after notification constitutes acceptance.

17. Contact us